Welcome to our FAQ page! We’ve compiled answers to some of the most common questions about our security systems and services. Whether you're looking for guidance on using your intruder alarm, exploring customisation options, or troubleshooting technical issues, we're here to help.

If you don’t find the answer to your question here, our team is always happy to assist. Feel free to contact us directly for more personalised support.

Yes, you can unset your alarm remotely as long as you are connected to Wi-Fi or mobile data.

Pet-tolerant sensors operate based on height and weight thresholds. Some sensors have a specific height limit, while others are designed to ignore pets weighing up to 23–28kg.

Yes, you can. Speak with your engineer during installation for advice on the best setup. You can adjust your settings to suit your preferences at any time.

Yes, additional zones or devices can be added, depending on the limitations of your alarm panel and whether it supports wireless devices.

While most devices come in white, some manufacturers offer other colours. Additionally, many devices can be painted, provided the lens covers are left unobstructed.

Yes, you’ll need to resync your intruder alarm to your new router. We provide instructions for all supported brands and can assist if needed.

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